Privacy Policy

Online privacy statement

This privacy notice tells you how we, Burnbank Lodges, will collect and use your personal data in order to reply to your enquiries and process bookings for you.

Why does Burnbank Lodges need to collect and store personal data?

In order for us to provide you with information about our accommodation, including availability and pricing, as well as process any bookings you make, we need to collect the following personal data for correspondence purposes:
– Name
– Address
– Email address
– Phone Number
In the event of you making a booking to stay at Burnbank Lodges we will also need to collect:
– Credit/debit card details
– Name of other guests travelling with you
All information is stored securely. We are committed to ensuring that the information we collect and use is appropriate for the purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes, Burnbank Lodges would contact you for additional consent.

Will Burnbank Lodges share my personal data with anyone else?

Where bookings are made, your information is securely stored on our booking system which is managed by FreetoBook who are fully compliant with GDPR.

How will Burnbank Lodges use the personal data it collects about me?

Burnbank Lodges will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Burnbank Lodges is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Burnbank Lodges contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that Burnbank Lodges holds about me?

If you wish to find out what information Burnbank Lodges holds on you, please email helloburnbank@gmail.com. Similarly, if you wish us to remove your personal data please email us at the same address.

Other websites

Our website contains links to third party websites for further information. We have no responsibility for these websites, nor their compliance of the GDPR.